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How mr ferdy Handles Your Personal Data

At mr ferdy, your personal data is collected only to operate your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver support — nothing more.

Data collected only for account useDANA, OVO, GoPay, QRIS transactions protectedYou may request deletion anytimeNo data sold to third partiesApplies across all Indonesia regions
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mr ferdy How mr ferdy Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct an account detail, or wish to submit a deletion request, our privacy support team is available through three…

Live Chat Start a live chat session directly from your account dashboard — available 07:00 to 23:00 WIB daily. Our agents can verify your identity and process simple correction requests during the same session.
Email Privacy Team Send your data request or deletion form to our dedicated privacy address. Include your registered email and account ID so we can locate your record and respond within one business day.
In-Account Form Log in, navigate to Account Settings, then select Data & Privacy. Submit your request directly from there — it reaches the privacy team instantly and creates a reference number for you to track progress.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Security Practices

We apply layered security measures to every account — from encrypted storage of payment references to session-token expiry on idle mobile connections.

Payment Data Encryption

Every transaction record — whether processed through DANA, OVO, GoPay or QRIS — is encrypted at rest and in transit. We store only the reference ID, not your full payment credentials, so your wallet stays protected even if a data incident occurs.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the browser settings on your device; disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security Settings

Two-factor authentication is available under Account Settings and we strongly encourage you to enable it. Once active, any login from an unrecognised device — desktop or mobile — will require a one-time code sent to your registered phone number.

Data Retention Period

Account information is retained for as long as your account is active. If you close your account, we keep transaction records for a period required by applicable financial regulations. After that window, all personal identifiers are permanently deleted from our systems.

Third-Party Sharing

We do not sell your personal data. We share data only with payment processors — such as the DANA, OVO, GoPay and QRIS gateways — and with fraud-prevention services strictly necessary to operate your account. No marketing partners receive your information.

Your Right to Access and Correct

You have the right to request a copy of all data we hold about you. Submit your request through Account Settings or via our privacy email. We will deliver a readable summary within five business days and correct any inaccuracies you identify.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about how mr ferdy handles personal data. If your question is not covered here, reach our privacy team via live chat between 07:00 and 23:00 WIB or submit an in-account data request form for a written response.

We collect your name, email address, phone number and the payment method you select — DANA, OVO, GoPay or QRIS. We also log your device type and session timestamps to keep your login secure. We do not collect data beyond what is needed to run your account.

Payment references from DANA, OVO, GoPay and QRIS are encrypted and stored as reference IDs only — not full account numbers. Transmission between your device and our servers uses industry-standard encryption, so your wallet credentials are never exposed in plain text.

Yes. Log in, go to Account Settings, and select Data & Privacy to submit a data-access request. We will deliver a readable summary of everything we hold within five business days. Alternatively, email our privacy team with your account ID.

Submit a deletion request through the in-account Data & Privacy form or via our privacy email. We will erase all personal identifiers after your account is closed, subject to the retention window required by applicable financial regulations where local law permits.

We share data only with the payment processors that handle your DANA, OVO, GoPay or QRIS transactions and with fraud-prevention services required to operate your account. No marketing agencies, advertisers or unrelated third parties receive your personal information.

You can accept, reject or customise cookies through your browser settings at any time. Session cookies are needed to keep you logged in; analytics cookies can be switched off without affecting your account functions, deposits or withdrawal processing.

Contact our privacy team directly via live chat (07:00–23:00 WIB) or email us with your account ID and a description of your concern. We aim to respond within one business day and escalate unresolved issues through our internal review process.

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