Reference

What You Agree To When You Join mr ferdy

These Terms & Conditions govern every account, deposit, withdrawal, and session on mr ferdy — open them before you start so you know exactly what applies to you…

Berlaku untuk semua akunDANA, OVO, GoPay & QRIS tercakupHak pengguna dijelaskanPembaruan diberitahukan via emailHubungi kami 24/7

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How These Terms Apply to Your Account

mr ferdy Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your use of mr ferdy — including every deposit made via DANA, OVO, GoPay or QRIS, every game session, and every withdrawal request — is subject to these Terms & Conditions in full. Access to certain features depends on local law, and we will indicate where

1
that restriction applies inside the relevant section. By creating an account, you confirm you have read and accepted every clause here. We update these terms when our services change and will notify you by email at least seven days before a material update takes effect. Continuing
2
to use your account after that date constitutes acceptance of the revised terms. If you disagree with any clause, the correct step is to contact our support team before the revision date, not after.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

KONTAK DAN BANTUAN

Reach Us About Any Terms Question

If a clause in these Terms & Conditions is unclear, or you believe a decision about your account was applied incorrectly, our support team is ready around the clock to walk through…

Live Chat Available 24 hours a day, seven days a week directly inside your account dashboard. Use this channel first for urgent Terms & Conditions queries — agents respond within two minutes on average.

Email Dukungan Send a detailed message to our support address for formal Terms disputes or account-access complaints. We acknowledge every email within one hour and resolve most cases within 48 hours.

Pusat Bantuan Our self-service Help Centre hosts the full Terms & Conditions document with clause-level search. Filter by topic — payments, account closure, data rights — to find the exact section relevant to your situation.

KEAMANAN DAN KEPERCAYAAN

How mr ferdy Handles Your Data and Account

We apply industry-standard encryption to every account on mr ferdy, covering login sessions, stored payment references for DANA, OVO, GoPay and QRIS, and all personal data you submit at registration.

Enkripsi Akun

Every login and transaction on your account uses TLS encryption. Your DANA, OVO, GoPay and QRIS payment references are stored in tokenised form — we never hold raw wallet credentials on our servers.

Retensi Data

We retain your account data only for as long as your account is active plus the legally required period. Inactive accounts are flagged at 12 months and data is deleted at 24 months unless you request otherwise.

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage or withdraw cookie consent at any time through the cookie settings link in your account footer.

Hak Pengguna

Under these Terms, you may request a full export of your personal data, ask us to correct inaccurate records, or request account closure with full data deletion — all via the 24/7 live chat or email support channel.

Perubahan Ketentuan

Any material change to these Terms & Conditions is communicated by email at least seven days in advance. You can view the change history and diff of each clause revision inside the Help Centre archive.

Keamanan Login

We require email or SMS verification for every new device login. If our system detects an unusual location or repeated failed attempts, your account is temporarily held and our security team contacts you directly.

Your Questions About These Terms, Answered

These are the questions we hear most often from people reading the Terms & Conditions for the first time. If your question is not here, the Help Centre has a clause-level search, or you can open a live chat and ask an agent directly — available every hour of the day.

They take effect the moment you complete account registration and click the acceptance checkbox. If we issue a revised version, the new terms take effect seven days after we send you the notification email, where local law permits.

Yes — every deposit and withdrawal method listed on mr ferdy, including DANA, OVO, GoPay and QRIS, is governed by these Terms. Each method may carry its own minimum or maximum transaction clause, detailed in the Payments section of the document.

Open a live chat or send an email to our support address with the subject line 'Data Request'. We will verify your identity, then deliver a full data export to your registered email within 72 hours of the confirmed request.

We notify you by email at least seven days before any material change. Continuing to use your account after that date counts as acceptance. If you disagree, contact us before the revision date and we can discuss your options, including account closure.

When you request account closure, we stop processing your data for operational purposes immediately. Residual data required for legal compliance is held for the minimum period required by applicable law, then securely deleted, as detailed in the Data Retention clause.

Yes — certain features and access levels depend on local law. Where Indonesian regulation affects a specific clause, we mark that clause clearly inside the document and summarise the restriction in the relevant Help Centre article for your region.

Contact our support team via live chat or email within 14 days of the decision. Provide your account ID and the clause you believe was applied incorrectly. We aim to issue a formal written response within 48 hours of receiving your complete dispute details.

What You Agree To When You Join mr ferdy

Reach Us About Any Terms Question

How mr ferdy Handles Your Data and Account

Enkripsi Akun

Retensi Data

Kebijakan Cookie

Hak Pengguna

Perubahan Ketentuan

Keamanan Login

Your Questions About These Terms, Answered

01 When do these Terms & Conditions take effect for my account?

02 Do the Terms cover all payment methods including DANA, OVO, GoPay and QRIS?

03 How do I request a copy of the personal data mr ferdy holds about me?

04 Can mr ferdy change these Terms without my agreement?

05 What happens to my account data if I close my account?

06 Are there Terms that depend on local law in Indonesia?

07 How do I dispute a decision made under these Terms & Conditions?

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